Friday, January 19, 2018

DTNA enhances mobile repair order service


Monday, January 8, 2018
by THE TRUCKER NEWS SERVICES

One of the new features of Daimler’s Express WriteUp mobile application is a digital interview form that allows for the collection of typical service issues such as air conditioning and overheating. (Courtesy: DAIMLER TRUCKERS NORTH AMERICA)
One of the new features of Daimler’s Express WriteUp mobile application is a digital interview form that allows for the collection of typical service issues such as air conditioning and overheating. (Courtesy: DAIMLER TRUCKERS NORTH AMERICA)

 

PORTLAND, Ore. — Daimler Trucks North America has enhanced its Express WriteUp mobile application.

Express WriteUp allows service advisors at Freightliner and Western Star dealerships to create repair orders (ROs) with a mobile device.

When a vehicle arrives at a repair facility, the service advisor can access warranty repair coverage, repair history and fault code information via Bluetooth adaptor or by scanning the VIN or QR code affixed to the door pillar.

Express WriteUp now offers several new features to enhance the customer experience and improve efficiency, according to a Daimler news release. They are:

  • Digital interview forms that allow for the collection of typical service issues such as air conditioning and overheating, and
  • The ability to upload photographs to include in the RO and capture signatures digitally.

To learn more about Daimler Trucks North America and its network visit www.daimler-trucksnorthamerica.com.

 

 

 

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